FAQ's

Yes! Our printing service accepts all major design formats including PNG, JPG, PDF, AI, PSD, and SVG files. We support high-resolution images up to 300 DPI for the best print quality. Our team can work with vector files, photographs, illustrations, text designs, and even hand-drawn sketches that you can scan and upload.

Each custom t-shirt package includes: premium quality cotton/cotton-blend t-shirt, professional printing of your design using advanced heat transfer or direct-to-garment technology, quality inspection, protective packaging, and free shipping. You'll also receive a digital proof for approval before printing and access to our design assistance team if needed.

Absolutely! We offer a 100% satisfaction guarantee. If there's a printing error on our end, we'll provide a free reprint or full refund. For customer satisfaction issues, we offer exchanges within 7 days of delivery. Since each item is custom-made to your specifications, refunds for change of mind are handled case-by-case, but we always work to find a solution that makes you happy.

Yes! We provide comprehensive design services including: professional design creation from your concepts, design optimization for printing, color matching and adjustment, text formatting and font selection, and design resizing for different t-shirt sizes. Our in-house designers can help bring your vision to life or enhance your existing designs for optimal print results.

Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.

File size limits exist to ensure optimal processing and print quality. Our maximum file size is 50MB per upload. If your file is too large, try these solutions: compress your image using online tools while maintaining quality, convert to PNG or JPG format, reduce dimensions to actual print size (typically 12"x15" maximum), or contact our support team who can accept large files via email or cloud sharing for complex designs requiring high resolution.

Yes! Our design interface offers flexible viewing options. You can toggle real-time preview on/off to speed up the design process on slower connections, enable/disable automatic mockup generation, adjust preview quality settings, and switch between different viewing modes. These settings are found in the "Display Options" menu in your design workspace and are saved for your future sessions.

Absolutely! Auto-preview is available in your account settings. Enable "Real-time Preview" to see instant updates as you adjust your design, position, size, or colors. This feature works with design placement, color changes, text editing, and size adjustments. You can also set preview delay timing (instant, 1-second, or 3-second delay) to balance responsiveness with system performance based on your internet speed.

Yes! Our advanced design tool allows multi-element customization including: separate front and back designs, multiple design layers with independent editing, different designs for sleeves, chest pocket designs, combination text and image elements, and individual color control for each element. You can also save design templates with multiple elements for future orders and create design variations within the same order.

Our standard production timeline is 3-5 business days after design approval, followed by 2-7 business days shipping depending on your location. Rush orders are available with 24-48 hour production for an additional fee. You'll receive email updates at each stage: design approval, production start, quality check completion, and shipping notification with tracking information.

We use a comprehensive quality assurance process including: digital proof generation sent for your approval before printing, color calibration to match your design as closely as possible, test prints on sample materials, quality inspection of every finished product, and high-resolution photos of your completed item before shipping. If you're not satisfied with the color matching or print quality, we'll reprint at no charge..

Yes! You'll receive a unique order tracking link via email that shows real-time status updates from design approval through delivery. Changes can be made during the approval stage (first 24 hours) at no cost. After production begins, modifications may incur additional fees depending on the stage. You can contact our support team anytime to discuss order modifications or special requests.

Contact us immediately with photos of the issue. We provide instant solutions including: immediate replacement order processing, prepaid return shipping labels, full refund processing, and expedited shipping for replacements. Most issues are resolved within 24 hours of contact. We also offer compensation for urgent orders that don't meet deadlines due to our errors. Your satisfaction is guaranteed, and we'll make it right quickly and efficiently.